Help Center

Frequently Asked Questions

Everything you need to know about Bork! treats, shipping, subscriptions, and more. Can't find an answer? We're a quick email away.

🦴 Our Treats

What's in your treats?
Only the good stuff. Every Bork! recipe is grain free, gluten free, and made without artificial preservatives or fillers. Our baked treats use a base of coconut and almond flour, our meat-based treats use USDA-inspected meat, and everything else is wholesome, recognizable ingredients you could find in your own kitchen.
Are your treats grain-free and gluten-free?
Yes — every single recipe. All of our baked treats use a base of coconut flour and almond flour instead of wheat, corn, soy, or any grain-based fillers. Great for pups with sensitivities or owners who just want cleaner ingredients.
Are your treats safe for puppies?
Most of our baked treats are puppy-safe in moderation. For very young puppies (under 12 weeks) or any pup with health conditions, we recommend checking with your vet first. Always break larger treats into smaller pieces for little mouths, and supervise your pup while they're enjoying a treat.
Do your treats have allergens?
Each product page lists the full ingredients. We do work with chicken, beef, peanut butter, eggs, and dairy across our lineup, so check individual recipes if your pup has specific sensitivities.
How long do treats stay fresh?
Baked treats stay fresh for up to 6 months when stored properly in a sealed container. Dehydrated treats last up to a year in a cool, dry place. We don't use preservatives, so once opened, store them well.
Should I supervise my dog while they eat treats?
Yes — we always recommend supervising your pup while they enjoy their treats. It keeps snack time safe and lets you catch any issues right away.

📦 Orders & Shipping

How long does shipping take?
Orders ship within 1-2 business days. Standard shipping arrives in 3-5 business days within the US. You'll get a tracking link as soon as your box hits the road.
Do you offer free shipping?
Yes! Orders with 3 or more items ship free anywhere in the US. We're working on international options — sign up for our newsletter to be the first to know.
Can I track my order?
Absolutely. As soon as your order ships, you'll receive an email with a tracking number. Click the link to follow your treats from our kitchen to your pup.
Do you ship internationally?
Currently we ship within the United States only. International shipping is on our roadmap — drop us a line if you're interested!

🔁 Subscriptions

How do subscriptions work?
Pick your treat, choose a delivery frequency (every 2 weeks, 1 month, 2 months, or 3 months), and we'll auto-ship on your schedule so your pup never runs out.
Can I skip, swap, or cancel?
Anytime. No commitment, no hassle. Manage your subscription from your account dashboard — skip a delivery, change frequency, swap products, or cancel with one click.
How much do I save with a subscription?
You save 50% off your first 3 months — no matter which frequency you choose. After that, you'll continue to get exclusive subscriber perks on every shipment.
When am I charged?
Your card is charged each time an order ships. You'll get an email reminder 3 days before each renewal so there are no surprises.

💛 Returns & Guarantee

What's your return policy?
We stand behind every treat with our Happy Pup Guarantee. If your dog doesn't love it, let us know within 30 days and we'll make it right — refund or replacement, your call.
What if my order arrives damaged?
Email us a photo at info@buybork.com within 7 days and we'll ship a replacement right away. No need to send anything back.
Can I cancel my order after placing it?
If your order hasn't shipped yet, absolutely. Reach out to us as soon as possible and we'll cancel or modify it. Once it's shipped, the return policy kicks in.

🐾 About Bork!

Where are your treats made?
Right here in our small kitchen in Thornton, Colorado. Every treat is handcrafted in small batches, never mass-produced.
Do you sell in stores?
We're primarily online right now, but we're actively working on getting into local stores in and around Denver. If you know a shop that should carry Bork!, send them our way!
Do you do wholesale?
Yes! If you run a pet store, grooming salon, or daycare, we'd love to chat. Email info@buybork.com for our wholesale catalog and pricing.

Still have questions?

Our team usually responds within a few hours. We love hearing from fellow dog people.

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